Autohaus Dolby COVID-19 / Coronavirus statement
New National Lockdown from Thursday the 5th of November.
As of Thursday the 5th of November England entered a new national lockdown. We are not anticipating this causing disruption at the present time. If the situation changes we will update our Coronavirus statement accordingly.
If you are showing any of the symptoms of Coronavirus please do not visit us. We can re-arrange your appointment over the phone.
We are committed to helping our all our customers whilst keeping you and our staff safe. We are open and operating normally, and have made a number of changes to cater for everyone’s needs.
Face coverings. In line with government guidance for enclosed public spaces we ask that customers wear face coverings whilst picking up or dropping off their vehicles. You can check what is required here.
Touch free automatic hand sanitising. We have installed automatic hand sanitiser dispensers in public areas for customers to use when they enter the building.
Social distancing. You can visit us to drop off or pick up your vehicle as normal. We have implemented social distancing measures to enable you to maintain two metres distance whilst on the premises and enhanced our cleaning routines for high contact areas.
Physical mitigation. We have installed screens in reception to protect you and our staff.
Free of charge courtesy cars. We are continuing to provide courtesy cars for all our customers (subject to availability). They are free of charge, on our insurance and all have ISOFIX and five doors. Please let us know if you have a preference for an automatic or a manual gearbox.
Protected handling of vehicles and keys. We only interact with your vehicle whilst wearing disposable gloves. We won’t touch any contact area (door handles, steering wheel, key, gearstick, controls) without wearing gloves. The driver’s seat will be covered with a disposable seat cover whilst we have your vehicle.
Priority attention for Vehicles Off Road (VOR). Together with our suppliers we have committed to give priority to breakdowns. If your vehicle needs to be recovered we will accept it straight away from your breakdown provider and prioritise it for repair to ensure you stay mobile.
To help protect our customers, staff and everyone around us we encourage all our customers to practice social distancing whilst they are with us and leave two metres distance between people whenever possible. We have hand washing facilities available for customer use equipped with sanitising soap and have provided NHS guidelines on hand washing in customer and staff areas.
From everybody here at Autohaus Dolby we sincerely thank our customers for their continued support and understanding.
Coronavirus statement ends.